24 HOURS A DAY, 7 DAYS A WEEK

Calls are received into our state-of-the-art Service Response Centre 24 hours a day.

Each call is  triaged and technically screened prior to being electronically transmitted to our Field Engineers networked tablets.

With the benefit of our nationwide vehicle tracking software and our customer specific asset database, our dedicated call handling teams have the ability to distribute all calls geographically whilst prioritising attendance based on service level agreements.

Supporting our Reactive teams our highly effective triage system routes all calls via our experienced technical desk. Firstly this team of former Engineers will attempt a remote fix where applicable or over the phone with the store colleague.

Secondly if the call can be pre-empted, as it requires a specific non-van stock part, then this team arranges the dispatch of the relevant part ahead of the engineer attending to maximise first time fix success.