Website Millers Vanguard

Job Role : Technical Support Advisor

Salary : £32,000 to £35,000 (You will also receive an annual weekend working bonus of £2,200 which remains payable for as long as you complete weekend working)

Hours : Monday to Friday, 8.00am to 5.00pm. Plus a rotational weekend working

Location : FM Control Centre Bury

Company Information

Miller’s Vanguard are the UK’s premier service maintenance and equipment supply company within the foodservice industry.

We are a ‘Family style’ run business, maintaining and repairing foodservice equipment for many of the UK’s leading retail chains, giving us unrivalled industry expertise earned over 40 years of experience.

Job Description

Due to continued growth we’re looking to recruit a Technical Support Advisor, this is an excellent opportunity for someone who enjoys a challenge and has a passion for fault finding, and problem solving.

Part of your duties will require you to liaise with customers/end users at store level to identify and pre-order parts to enable a first-time fix and get the equipment back in use as quickly as possible.

Your Role:

  • Provide daily technical support to our Field Service Engineers and assist them to resolve the fault.
  • Read and decipher technical details from manuals and blueprints.
  • Evaluate the priority of reactive calls according to the severity of the fault.
  • Screen and pre-empt reactive calls to improve efficiency of resource and increase performance levels.
  • Work closely with the current technical team to pro-actively address problems before they escalate.

Our Ideal Candidate

  • Can demonstrate a high level of attention to detail and have a good understanding of wiring schematics and technical information.
  • Has a formal electrical qualification.
  • Has a good understanding of 3 phase systems.
  • Is an effective communicator with an excellent telephone manner.
  • Has and understanding of the Microsoft Office packages.
  • A sound knowledge of component parts and a technical understanding of bakery and catering equipment (desirable although not essential).

Why Join Us?

We value or employees here at Miler’s Vanguard, so in return for your hard work we offer a number of benefits

  • 29 Days Holiday (Increasing by 1 each completed year to a max of 32)
  • Full stylish uniform provided
  • Company wide fun days and events
  • Opportunity to participate in charity events
  • Long service awards
  • Company Pension

Career Development

At Miller’s Vanguard we like to invest in our employees to further progress skills and to offer continuous professional development. This is all carried out through personalised training programmes in our bespoke City & Guilds Approved Training Academy in Bury, Lancashire.

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