Our portfolio of staff (select role below)
Current Vacancies (download application form)
Role:
Inbound Call Taker
Role:
Service Desk Manager
Role:
Facilities Manager
Role:
Inbound Call Taker
Location:
This role will be based at our Response Centre at our site on Chesham Fold Road in Bury.
Overview of Role:
This role will receive inbound calls from our customers informing us of new maintenance jobs which will be logged on our IT system and passed to the relevant team. The role supports the rest of the Inbound team and the Admin team.
Salary:
£14k - Working hours are 42.5hr/wk incl. Saturday rota
Benefits of the job include:
- Pension
- Life Assurance
- Uniform
Duties:
- To represent the company in a professional manner at all times and develop good working relationships with company and customer staff
- To follow company working policies and practices as directed
- To ensure the logging of all customer breakdowns is carried out correctly
- Call screening and system updates
- Providing detailed and accurate records, in a timely manner to meet Service Level Agreement (SLA) requirements
- Creating new accounts and contracts for new customers
- To log all warranty calls correctly and check against the warranty list
- Closure reports and dealing with escalations
- Answering the telephone, dealing with general enquires, ensuring that information is passed efficiently and correctly
Essential Attributes/Competencies:
- Excellent communication with good negotiation
- Pleasant telephone manner
- Ability to organise workload
- A flexible approach to all work instructions given
- The ability to work unsupervised, using own initiative
- To remain professional and patient at all times
- To work as a team member
- Flexibility (as the role will involve some weekend work on a rota basis)
- Proven IT Skills
- Previous call handling experience,
- Experience in an office/call centre environment, managing a regional
based skilled workforce
Desirable Attributes:
Role:
Service Desk Manager
Location:
This position is based at our Response Centre located on Chesham Fold Road, Bury.
Overview of Role:
Reporting to the FM Control Centre Manager, you will support and manage the service team in order to achieve the
customers KPI’s and requirements as efficiently and effectively as possible.
Salary:
Salary Negotiable
Benefits of the job include:
- Pension
- Life Assurance
- Uniform
Duties:
- Monitor engineers and service desk workload and ensure that resource is delegated effectively in order to
meet SLA requirements
- Deal with customer escalations in order to offer and deliver a solution to exceed the customer’s expectations
- Utilise the daily reports to identify possible issues and offer solutions so that they are resolved effectively
- Effectively communicate with all departments in order to solve any issues
- Prepare for and attend scheduled meetings and conference calls
- Conduct regular team meetings in order to communicate efficiently & identify team training needs
- Team HR duties including absence, recruitment, annual leave & ensuring service desk is covered at all times
Essential Attributes/Competencies:
- Must have management experience in a similar role
- Able to work in a team and also act on own initiative
- High degree of flexibility in working hours and work instruction
- The ability to remain calm and professional under pressure
- Excellent organiser, communicator with attention to detail
- Good level of computer literacy
- Reliable and trustworthy
Desirable Attributes:
Role:
Facilities Manager
Location:
The role will be based at our Head Office building on Chesham Fold Road in Bury.
Overview of Role:
This role involves maintaining the business premises and grounds to a very high standard through the
- management of the cleaning team & gardener
- researching and management of external contractors
- implementation of environmental improvements to reduce our carbon footprint and maximise energy efficiencies
Working hours are initially Monday - Friday, 8am - 5pm but must be flexible.
Salary:
£20 - £23k (dependent upon experience)
Benefits include:
- Pension
- Life Assurance
- Uniform
Duties:
- Manage the daily routine of the Facilities Cleaning & Maintenance Team, such routines include working rota, holidays, sickness, performance and training
- Plan and operate cost effective cleaning & maintenance programmes for all Company sites ensuring optimum standards are met at all times
- Develop a reliable and cost effective supplier base to carry out adhoc site construction/maintenance activities.
- Research and deliver environmentally efficiency energy and resource systems to reduce costs and carbon footprint.
- Ability to work without supervision and provide a pro-active support function, highlighting areas of concern before they become an issue
- Assist in the resolution of building/site problems in a timely manner
- Develop and maintain safe & efficient working practices
- Ensure all tools & equipment used by the facilities Team are correctly maintained and accounted for
Essential Attributes/Competencies:
- Experience in a similar role (caretakers, trades person)
- Ability to plan & co-ordinate a programme of activities throughout the year to maintain a high standard to all buildings and sites within the company estate
- High level of understanding requirement to maintain buildings & grounds
- Ability to research, negotiate & deliver best price with suppliers
- High degree of flexibility in working hours and types of jobs undertaken
Desirable Attributes:
|